Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.
Kabele’s is committed to protecting your privacy online. We do everything we can to make this online experience smooth and enjoyable. Gathering data regarding our customers is necessary in order to bill and ship orders with accuracy. Please read the following to understand how this information is used.
What information does Kabele’s collect?
Kabele’s asks for billing and shipping address information when a customer is ready to checkout. This address information is not, and WILL NOT, be sold to other companies to encourage more junk mail. We keep all customer information private. We also require a valid phone number. This helps us cut down on fraud and protect the online shopper.
What are “cookies” and how do we use them?
We also collect IP addresses and browser info in order to report on demographics and technology used by our visitors.
What do we do with the information we collect?
We use it to ship your order. That’s it.
With whom do we share your information and for what purpose?
Kabele’s does not sell, rent, or trade your personal information with others.
What if I want to change my account information?
You can change your account information at any time by logging in to your account. Once you are signed in, click on “edit account details” to make changes to your account details. To change your saved addresses, you may make these alterations at the bottom of your account page.
How your information is encrypted
There are certain areas on the site where you may enter and submit private information. These areas are protected using SSL encrypted transmissions between your Web browser and our Web server. This protects against the remote chance that someone (e.g. on your network at work or at your Internet service provider) may try to compromise your private information as it travels from your Web browser to our secure server. You’ll know when transmitted data is safe by a security notice when you enter a secure page, and by the presence of an icon on your browser, either a key for Netscape or a lock for Microsoft Internet Explorer. The pages where you submit your account information, place a bid, and receive confirmation of a successful bid are all secure. We would never intentionally take chances with your private information, and we have taken every precaution to ensure your personal security.
Protecting your login ID and password
Always keep your The Online Store account number and password secret. They are your only identification for purchasing purposes. If you receive information about a purchase you did not make, or questionable communications regarding your account, please contact The Online Store Customer Support immediately. One potential way for someone to steal your login ID and password is if you bookmark an order summary page. This is a concern if your browser is available to other people at work, home, or especially if you use a browser at a public internet cafe. You should not bookmark such pages and you should clear the browser cache and quit the browser completely when you are done surfing The Online Store. We have also worked to protect you against such a mistake. Even if someone obtains both your login ID and password, they cannot get your credit card information because that field is cleared when they log in. Information cannot be changed without submitting a new credit card.
Technical Details About Encryption
The Online Store operates with a VeriSign Digital Server Certificate, featuring today’s strongest cryptographic techniques to ensure that Digital IDs are not forged or tampered with. These techniques, developed by RSA Data Security, use a matched pair of encryption and decryption keys. This use of matched-key cryptography with a 1024-bit key length provides a level of security unavailable with conventional secret key cryptography.
Changed your mind? If you aren’t delighted with your purchase, you can return a product within 7 days and we will happily refund the purchase price.
- Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders.
- Clothing items being returned must be unworn and unwashed with original tags.
- You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
- Individual products may be excluded from this guarantee. Check the product description before you place your order.
- If you wish to exchange a product, you must use our Contact Form.
Credit Cards: American Express, Discover, MasterCard and Visa
The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.
We cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.
You can return most new, unopened items within 7 days of delivery for a full refund, as noted below:
- To initiate a return, use our Contact Form to obtain a Return Merchandise Number.
- You can only initiate a return after an order has been marked as shipped.
- The refund will be for the full value of the returned items, unless otherwise noted.
- Shipping and handling fees will not be refunded.
- Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the fulfiller.
- If the return is due to defective products, inaccurate product descriptions, or an incorrect order, please use our Contact Form to initiate the return. In these cases, you may be compensated for the return shipping.
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please contact us by using the contact information included with the order.
Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.
LIMITS OF RESPONSIBILITY:
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.
INTERNATIONAL & U.S. TERRITORY SHIPPING:
If you order from a website that provides shipping to international locations or US territories, these shipping destinations are identified at checkout. When you begin checkout, available shipping destinations can be selected from pull-down menus for Region and Country. If your desired destination is not included in the available selections, we cannot ship orders to it.
PRICE AND/OR DESCRIPTION CHANGES:
All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 7 days regarding price or promotion discrepancies.
When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.
If you have recently placed an order using our website shopping service and need information about us or would like to change your order, there are a number of ways to contact us. Use the Contact Form in the Contact Us: section or email us firstname.lastname@example.org
ERRORS ON OUR SITE:
Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Kabele’s Trading Post reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.
If your payment has already been processed for the purchase when your order is cancelled, Kabele’s Trading Post will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
If you are not fully satisfied with your purchase, you may return it within 7 days in accordance with Kabele’s Trading Post Return Policy.
SHIPPING & HANDLING CHARGES:
We ship Speedee Delivery Service where applicable, as well as Fed-EX, UPS, & United States Postal Service. We will provide to you the best shipping rate available.
All in stock merchandise orders are usually processed within 24 hours and shipped out within 24 hours. We do not guarantee same day processing or shipping. We process and ship orders Monday-Friday, excluding holidays.
Free Shipping: Applies to shipments for items designated as “Free Shipping” – Standard Express only.
We do not ship Ice Shacks due to over size. Please contact store for pick up. All ice shacks are free assembled in our store.
U.S. Currency Only
COPYRIGHTS, TRADEMARKS AND OTHER PROPRIETARY RIGHTS:
The entire content of the Site including, but not limited to, text, design, software, photography, video, graphics, music, sound, and the selection, coordination, arrangement, and enhancement thereof, is protected under the copyright laws of the United States, international treaties and other intellectual property laws and is owned by or licensed to Kabele’s Trading Post. All trademarks, service marks and trade names are owned by Kabele’s Trading Post or other respective owners.